Business Analyst, GRC

at SoFi

UT - Cottonwood Heights

Who we are:

Shape a brighter financial future with us.

Together with our members, we’re changing the way people think about and interact with personal finance.

We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.

The role:

We’re building a modern, integrated ServiceNow IRM platform to improve how we manage risk and compliance across the enterprise. As a Business Analyst on the GRC Business Systems team, you will play a key role in shaping the way we define, adopt, and optimize risk processes and supporting technology both in the initial architecture and through post-implementation changes and enhancements.

This role sits within the Second Line of Defense (2LOD) and acts as a critical connector between end users, leadership, and our Technology partners to ensure business needs are clearly defined and solutions are delivered with impact.

What you’ll do:

Serve as the primary liaison between business stakeholders and the Technology team for GRC initiatives on the ServiceNow IRM build and post-implementation governance and oversight
Gather, document, and validate business requirements for platform capabilities (e.g., Policy Management, RCSA, Issue Management, etc.)
Translate business requirements into clear, concise user stories, acceptance criteria, process flows, and functional specifications in an Agile environment
Collaborate with stakeholders to map current and future-state processes on future enhancements
Support user acceptance testing (UAT), including test case development and feedback coordination
Help maintain documentation, decision logs, and requirements traceability throughout the project lifecycle and through ongoing maintenance and future change requests
Partner with Change Management and Communications function to support adoption and training activities and updates to reference resources, both business and technical
Identify process improvement opportunities and recommend enhancements to drive efficiency and standardization through the initial months of the future state operating model
Ensure alignment with enterprise risk frameworks and regulatory requirements
Lead meetings, including scheduling, setting agendas, facilitating discussions, and documenting detailed meeting minutes
Foster a positive and professional team environment with your great interpersonal skills and approachable personality

What you’ll need:

4+ years of experience as a Business Analyst, preferably in risk, compliance, audit, or GRC programs
Experience working in the financial industry
Strong understanding of Governance, Risk, and Compliance (GRC) principles and frameworks
Experience working with GRC platforms (ServiceNow, particularly in IRM)
Excellent communication skills – verbal, written, and presentation – for technical and non-technical audience
Proven ability to lead meetings, document outcomes, and follow through on action items
Experience facilitating cross-functional collaboration between business and technology team
Strong facilitation, organization, communication, and analytical skills
Ability to manage competing priorities and work cross-functionally in a fast-paced environment
Proficiency in documenting user stories, process flows, and requirements in ServiceNow Agile Development
Able to work independently and manage multiple priorities effectively

Nice to have:

Familiarity with SoFi’s existing risk, compliance, and audit processes is a strong advantage
A collaborative team player with a positive attitude
Comfortable presenting ideas and solutions to stakeholders at all levels of the organization

Compensation and Benefits

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

The Company hires the best qualified candidate for the job, without regard to protected characteristics.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

New York applicants: Notice of Employee Rights

SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com.

Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.

Internal Employees

If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.