Biz Ops Manager
at SoFi
(UT - Salt Lake City, CA), FL - Jacksonville, San Francisco, Wilmington - DE, United States
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The role
Business Operations drives strategic planning, business critical insights, and cross-functional execution. We’re seeking a Business Operations Manager to support the Operations Functional Team (Servicing Transformation, Fraud Etc) . You will report to the Head of Business Operations for Global Operations and will be a trusted partner for the leadership team focusing on high-impact strategic projects, data analysis, and driving efficient processes.
Business Operations works with many teams within SoFi. The ideal candidate will be a dynamic thinker who can work cross-functionally to solve complex challenges with uncertain inputs and outputs.
A typical week will likely be split in two main buckets: 1) support strategic planning including regular weekly / monthly / quarterly performance tracking and reporting in support of the Functions and 2) special projects which require strategy, analysis, financial modeling, problem-solving, cross-functional project management, and more.
What you’ll do:
- Assist in annual/quarterly planning and collaborate with leaders to set business priorities and goals
- Define OKRs and critical KPIs for Operations manage business performance with OKR tracking, and report progress of OKRs to the business
- Own the creation, iteration, and ongoing optimization of recurring business forums
- Drive process optimization and standardization by identifying and improving operating inefficiencies, and contributing to the Business Operations team collaboration to drive operational consistencies
- Support the Operations Leader in risk management initiatives (establish operating framework, setting agenda, facilitating conversations, working with business lead and business control partners to escalate roadblocks)
- Drive ad-hoc activities as requested by Functional Leader or Operations Leader
- Collaborate with Data Science team to produce data driven insights and recommendations
- Run after projects such as business cases, competitive analysis, industry trends, cross-functional initiatives and alignment with stakeholders
- Support CEO initiatives
What you’ll need:
- 5+ years of work experience in a top-tier consulting firm, consumer financial services or high growth business in an analytical capacity
- Familiarity with financial services and/or Operations functions with similar companies in private and/or public sector
- Hands on operational capabilities with advanced proficiency in Google suite, MS Office apps, etc.
- Strong data analytics and organizational skills
- A clear communicator with excellent verbal and written communication skills
- Inquisitive nature, attention to detail, diligence and a good attitude
- Excellent time and project management skills with the ability to build strong cross-functional relationships and work collaboratively
- Comfort working in a high growth, constantly changing environment
Nice to have:
- Operations experience
- Experience working with Senior Leadership Team and understanding demands of a Member Facing Shop
- Ability to act like an owner, chase after problems and drive results for the business