Billing Operations Manager

See yourself at Twilio

Join the team as Twilio’s next Billing Operations Manager.

About the job

This position is needed to  ensure our systems, processes, and teams operate efficiently, accurately, and in compliance with regulatory standards. The Billing Operations Manager is an individual contributor that will serve as a subject matter expert and trusted partner, bridging the gap between operational execution and technical solutions. They will drive process improvements, support SOX compliance activities, deliver end-user training, and document clear SOPs to promote consistency and scalability.

We are a fast growing company and are focused on building systems that scale. We are looking for a team player who is excited about building streamlined processes and automation to support our growth. The ideal candidate is energized by team collaboration and continuously seeking new methods that promote efficiency or solve a problem. 

Responsibilities

In this role, you’ll:

• Develop and deliver end-user training for billing systems, tools, and processes to ensure consistent and compliant execution
• Create, maintain, and update Standard Operating Procesures (SOP) and process documentation for the billing operations team
• Serve as a liaison between Billing operations and cross-functional project teams, ensuring operational requirements are understood and incorporated 
• Identify, recommend, and help implement automation opportunities to streamline manual processes in the order to cash workflow
• Support some aspects of SOX-compliant month-end reconciliations over billing and provisioning, ensuring completeness and accuracy
• Coordinate across time zones with colleagues in India, Ireland, Mexico City, and the U.S. to ensure global coverage support

Qualifications 

Twilio Values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 3-5+ years of experience in billing operations or order-to-cash functions
• Hands-on experience with Zuora and Salesforce, strong understanding of their integration points
• Experience delivering SOPs or process documentation
• Strong analytical skills and ability to interpret and manipulate large data sets
• Demonstrated ability to troubleshoot and resolve complex operational and system issues independently
• Excellent communication skills for working with both technical and non-technical stakeholders
• Strong organizational skills with the ability to to manage multiple priorities in a high-volume environment

Desired:

• Experience working in the SaaS/technology industry 
• Knowledge of SOX controls and compliance requirements
• Experience with automation tools, APIs, or integrations to improve financial processes
• Familiarity with revenue recognition systems such as Zuora Revenue, Oracle RMCS, or NetSuite Revenue Recognition
• Experience supporting large-scale system or process transitions

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel 

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

 

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

 

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $86,100  - $107,600.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $91,100 - $113,900.
• Based in the San Francisco Bay area, California: $101,200 - $126,500.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information 

Applications for this role are intended to be accepted until September 30, 2025, but may change based on business needs.