Billing Analyst

Yext is searching for a Billing Analyst to join our growing India Operations Center as part of the global Finance Team. The Billing Team handles a wide range of responsibilities, including daily invoice processing and collaboration with account managers and customers to address any billing inquiries. This position shares the responsibility for handling day-to-day billing operations for new and existing products, managing high-volume client inquiries and transactional processing, and supporting billing project initiatives. Reports to the Manager, Billing Operations based in IOC.

What You'll Do

• Manage a high-volume of inbound Billing Operations requests and drive tickets to completion.
• Execute daily invoicing for standard contracts and amendments, ensuring accuracy across multi-currency and regional formatting requirements.
• Process credit memos, refunds, chargebacks, account upgrades, and terminations in a timely and accurate manner.
• Maintain operational knowledge of billing systems to ensure client configurations for billing and fulfillment are accurate.
• Partner with the Collections team to research and resolve invoice disputes that are delaying payment.
• Ensure all billing activities and record-keeping via tickets adhere to internal audit controls and SOX compliance standards.
• Oversee sales tax and VAT compliance, including the end-to-end management of exemption certificates and regular audits of customer invoices to ensure tax accuracy.
• Participate in regular data clean-up projects to ensure all billing records and account data are kept accurate and up to date.
• Assist the Senior Billing Analyst and Revenue department with monthly reconciliation efforts, including tracking invoice data and identifying irregularities for review.
• Work within cross-functional teams to resolve billing errors and provide feedback to internal teams on reconciliation progress.

What You Have

• BA/BS Degree or similar college-level education. 
• 1-3 years of work experience in Billings and Collections or other accounting-related fields.
• Ability to work in a fast-paced environment and handle high-volume transactional tasks simultaneously with a high degree of accuracy.
• Extremely detail-oriented and process-driven, with focus on efficiency and problem solving.
• Flexibility to overlap with U.S. time zones (primarily EST) during critical close periods and for cross-regional collaboration.
• Strong Excel skills; proficiency with MS Office Suite.
• Effective written and verbal communication skills.
• Proactive and goal-oriented with the ability to think quickly and take initiative on daily tasks.
• Prior experience working in an international business environment.
• This role is based in our Hyderabad office and will require regular in-office presence.

Bonus Points

• Previous experience working with a SaaS company.
• Proficiency with Zuora, Salesforce, and NetSuite.

Perks and Benefits

At Yext, we take pride in our diverse workforce and prioritize creating an engaged and connected working environment. Our ambitious mission is to transform the enterprise with AI search, and we know that to achieve that, we need a global team of innovators, visionary thought leaders, and enthusiastic collaborators passionate about making a meaningful impact in the world and contributing to an extraordinary culture.

We believe that people do their best when they feel their best — and to feel their best, they must be well-informed, fuelled, and rested. To ensure our employees are at their best, we offer a wide range of benefits and perks, including:

• Performance-Based Compensation: We offer an attractive bonus structure and stock options for eligible positions.
• Comprehensive Leave Package: Our leave package includes Paid Time Off (PTO), Parental Leave, Sick Leave, Casual Leave, Bereavement Leave, National Holidays, and Floating Holidays to ensure a healthy work-life balance.
• Health & Wellness Offerings: We provide medical insurance with 7L coverage, including enhanced parental and outpatient department (OPD) coverage for you, your spouse, two dependent children, and two parents (as applicable and subject to eligibility requirements).
• Relocation Benefits: We offer relocation assistance and an allowance to eligible candidates to help ease your transition.
• World-Class Office & Building Amenities: Our office has a top-notch infrastructure, including gaming rooms, a plush pantry, and breakout areas.

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