Benefits Specialist

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Benefits team is fundamental to the Stripe experience and enablement, directly supporting our global workforce. The Benefits team ensures our offerings are competitive, clearly understood, and fully compliant with local regulations across 28 countries, consistently evolving our benefits strategy to meet the diverse needs of our employees.

What you’ll do

We are seeking a Benefits Specialist, experienced in benefits administration, to join our team in Dublin, Ireland. This position requires a strong background in addressing benefits and leave of absence-related inquiries from employees in multinational technology organizations, experience in benefits and/or People operations, process optimization, and documenting and executing processes.

Responsibilities

• Respond to questions regarding benefit enrollment status, Workday assistance, general benefits coverage details, pension contributions, time off, leaves of absence, benefit new hire questions, and more.
• Provide a positive user experience as you answer questions and address issues for Stripes.
• Manage benefits reporting for Payroll.
• Administer employee benefit programs such as health and risk insurance, retirement plans, leave of absence, and disability programs. 
• Administer benefit enrollments and terminations.
• Document benefits processes and proactively seek and take initiative for process improvements and automation.
• Process Workday events such as qualified life events, time off corrections, event corrections, leave of absence requests, etc.
• Assist with global benefits programs in EMEA and APAC.
• Manage the completion of EMEA and APAC-specific compliance items.
• Work closely with partner teams from HR, Payroll, Legal, Mobility, Systems and People Operations to administer benefits and time off programs.
• Support with ad-hoc projects within the regions.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 1-3 years of experience in an employee-facing benefits operations role with EMEA/APAC-based insurance, Workday, and benefits experience required.
• A strong understanding of employee benefits programs and the ability to explain complex information in a clear, empathetic way to Stripes.
• Experience using Workday (specifically the Benefits and Time Off modules).
• Enjoy problem-solving and are comfortable working across teams to resolve issues and drive process improvements.
• Experience in maintaining accuracy with benefits data processing, reporting, and analysis.
• Strong communication skills (written and verbal required). 
• Detail-oriented, analytical, and adaptable, with a continuous improvement mindset.
• Strong operational execution and organizational skills.
• Discretion and judgment handling confidential and sensitive data.

Preferred qualifications

• Experience in working with benefits vendors and brokers/consultants.
• Experience working in a fast paced, growing environment, preferably in a technology company or large scale organization.
• Experience utilizing company policies and practices to determine appropriate recommendations. 
• Experience with benefits operations and programs in the U.S., Canada, and LATAM is a plus.