Associate Director of Omnichannel Logistics and Fulfillment Operations

Who We Are

Thirdlove disrupted the lingerie industry by empowering women to find their perfect fit online with our innovative Fitting Room® quiz and is one of the original brands to operate 100% direct-to-consumer. All design and R&D is done in-house, and our extensive and complex supply chain is fully managed by our team. Inclusivity is at the core of who we are and how we serve our customers and build our teams.

Traditionally, women were given a choice between two options when it came to their bras and underwear: Be sexy, or be comfortable. Our Cofounders: Heidi Zak, and Ra’el Cohen, thought that was outdated too — so, in 2013,  they created Thirdlove — a third, better option, which doesn’t force us to choose between being sexy or comfortable. 

What Our Team Embodies

Our culture is collaborative, fast-paced, and data-driven, and we were most recently recognized with the Great Place to Work certification for the 5th year in a row. This recognition is given to a very small percentage of companies who apply for it and determined by employees’ real-time reports of their company culture. Earning this designation demonstrates to us that our team at Thirdlove is  inspired by our mission, engaged in their everyday work, and enjoy partnering with our teammates and customers. If you want to impact millions of people, find your fit, and propel your career forward, we’d love to hear from you.

What We Are Looking For

We are seeking a strategic and collaborative Associate Director of Operations & Logistics to lead and optimize our end-to-end supply chain. This role will drive operational excellence, foster key partnerships, and ensure our logistics capabilities effectively support business growth across all channels. This leader will balance high-level strategy with hands-on execution, partnering cross-functionally to improve cost, speed, inventory health, and customer experience across all fulfillment channels.

What You Will Own And How You Will Make A Difference 

1. 1. Strategically lead and manage all 3PL operations, defining key performance indicators and ensuring on-time delivery and fulfillment excellence for eCommerce, retail, and wholesale channels. Leverage data and financial modeling to inform operational decisions and long-term strategy.
   
   
   1. Develop and implement inventory optimization strategies across all locations, collaborating with Planning to ensure product availability and minimize discrepancies.
   
   
   1. Drive continuous improvement initiatives with external logistics partners, parcel carriers, and 3PLs to enhance efficiency and reduce costs.
   
   
   1. Serve as the Operations & Logistics lead for new company initiatives (e.g., retail, wholesale, international expansion), spearheading the design and implementation of supporting systems and processes.
   
   
   1. Champion the enablement of wholesale and drop-ship fulfillment through 3PLs by designing scalable workflows and SOPs tailored to retailer requirements while optimizing cost and efficiency.
   
   
   1. Foster strong cross-functional partnerships with Marketing, Finance, Planning, and Customer Experience to align operations with overarching business objectives and proactively address emerging challenges.
   
   
   1. Lead the vetting and negotiation process for new vendors, business systems, and major contracts, including parcel carriers and packaging suppliers, to secure optimal terms and service levels and meet or exceed KPIs. Mitigate shipping volatility through carrier diversification, cost modeling, and proactive planning.
   
   
   1. Oversee and strategically manage the company’s donation program, cultivating relationships with partner organizations to align with company values and business goals.
   
   
   1. Direct strategies for Amazon FBA fulfillment and manage compliance for duty drawback/deferral programs, ensuring efficient inventory flow and adherence to regulatory requirements.
   
   
   1. Various other tasks and duties as assigned or needed

Who You Are

• Must have 8+ years overseeing daily warehouse operations, tracking KPIs, and working closely with warehouse teams, from floor managers to 3PL leadership
• Must have strong Excel, NetSuite, and G-Suite skills
• Experience with omnichannel operations is preferred(eCommerce, retail, wholesale, marketplaces)
• Ability to influence internal and external partners with a positive attitude 
• Distill and articulate complex data in a clear way that can drive business decisions 
• Multitask and work in a fast-paced, ever-changing environment
• Pragmatic, curious, and data-driven leader who thrives in fast-paced, evolving environments.
• Collaborative, hands-on leader with the ability to influence internal and external partners.

ThirdLove Offers You

• Competitive salary + equity
• Medical/Dental/Vision insurance
• Paid parental leave
• Flex time off
• Discounted and free products

Diversity

ThirdLove is an equal opportunity employer and values diversity at the company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.

ThirdLove is an E-Verify employer and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information please visit E-Verify.

Compensation

135-165K annual base compensation range