Air Pricing Manager, North and East China

at Flexport

Shanghai, China

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Air Pricing Manager, North & East China

SUMMARY:

As a Regional Air Pricing Manager, North & East China you are responsible for driving your region’s pricing strategy, focusing on pricing execution as measured by volume growth & profitability. The Regional Air Pricing Manager will oversee a team of pricing associates that ensures quality execution of day-to-day pricing tasks, drives adherence to global standards, and partners with the commercial organization to drive growth.

RESPONSIBILITIES:

Develop and execute regional pricing strategy by aligning product growth targets and trade lane priorities with quoting processes

Develop pricing strategies for all segments and all quote types (fixed v. floating) by aligning take rates with trade lane targets
Continually manage pricing strategy by monitoring conversion rates and iterating on quote attributes and other cost inputs.
Standardize all pricing processes across region and bring them into alignment with global standards; simultaneously, bring regional knowledge and expertise to develop those global standards

Develop and implement new pricing processes and tooling

Implement and test scalable operational infrastructure and procedures to ensure they are delivering the highest levels of efficiency and productivity for internal and external customers
Contribute to product designs of new software tooling and following launch, ensure successful implementation and adoption
Lead change management: ensure key company initiatives are adopted / implemented and that productive feedback is provided to other leaders
Actively promote the exchange and adoption of best practices within the region and among other regions

Oversee and ensure high quality execution of day-to-day tasks and adherence to SLAs

Continually monitor and improve all internal performance metrics, such as quote response times, cost/sell database population and integrity, bill audits, dispute execution

Provide analytical insights into the overall health of the region; support Head of Region in attaining growth, net revenue and EBITDA targets

Strategize with the Head of Air Freight, Greater China; collaborate and propose initiatives to achieve growth, net revenue and EBITDA targets
Report on volume and profitability weekly for the region and drive corrective actions in the region to improve the P&L including - but not limited to - pricing strategies, procurement improvements on Air, trucking, warehousing, partner charges, leakage recovery initiatives, etc…

Oversee and ensure high quality execution of day-to-day tasks and adherence to SLAs

Leading a regional team of pricing associates
Forecast and anticipate future staffing needs required to operate and scale; define short and long term headcount planning; in close consultation with regional air freight team, lead the recruitment process
Train the team and ensure they have all required tools, knowledge, and skills to execute their duties
Develop people into roles, while taking into account individual skills & interests and company need
Continually monitor and improve all internal performance metrics, such as quote response times, cost/sell database population and integrity, bill audits, dispute execution
Document all processes to serve as central references and training collateral

EXPERIENCE & SKILLS:

BA/BS degree and 10+ years of experience at a freight consolidator or a freight forwarder
Strong leadership skills and experience managing large teams
Process and detail-oriented
Able to balance competing priorities, particularly global alignment and standardization with regional specialization
Market knowledge and expertise with respect to imports and/or exports from a sales, operational, and procurement perspective.
Inclination to think-outside-the-box to always find a better solution or alternative, while remaining grounded in numbers and metrics
Desire to “build a better machine” and get irritated when things aren’t optimal
Excellent communication, interpersonal and organizational skills

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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