Accounts Receivable Specialist

About Pantheon

Pantheon WebOps Platform powers the open web, running more than 300,000 sites in the cloud for customers including Google, Princeton, Salesloft, and Doctors Without Borders. Every day, thousands of developers and marketers create, iterate, and scale WordPress and Drupal sites to reach billions of people globally. Pantheon’s multitenant, container-based platform enables organizations to manage all of their websites from a single dashboard. Organizations, including Clorox and the United Nations, drive results through accelerated development and real-time publishing using Pantheon’s collaborative workflows.

The Role

Join Pantheon's dynamic team as our Accounts Receivable Specialist. As a key contributor, you'll play a vital role in shaping our financial success by refining and innovating collections policies. Your impact will extend to supporting organizational growth through essential contributions to sub-validation and ensuring precision in Zuora billing processes. Get ready to embark on a career journey where you'll empower change and make your mark in a pivotal role that propels Pantheon forward!

📍 Remote – Canada-based

We are only considering candidates based in Canada for this position, with a preference for those located in Vancouver, BC, or Toronto, ON

What You Need to Succeed: 

• Be a key contributor for the quote creation and data validation in Salesforce to Zuora for significant Pantheon customers.
• Review contracts for compliance with contractual terms and billing policies
• Ensure customers are accurately set up and invoiced in our Zuora billing system; review bill runs for accuracy and completeness
• Work with non-standard/custom billing and other billing and collection tasks.
•  Utilize the Zen Desk ticketing system to route and resolve billing inquiries, add P.O. numbers, update customer information, and initiate credit & refund requests. 
• Work within the finance team, as well as external teams including Deal Desk, Sales and RevOps to improve A/R and Billing processes, policies, and procedures.   
• Assist with month-end, quarter-end and year-end closing and reporting

What You Bring to the Table

• A BA/BS degree is a plus but not required.
• 2-5 Years of A/R, Collections and Billing experience
• Attention to detail, professional awareness and a sense of urgency with a customer-oriented mindset; be able to spot errors and exceptions.
• Strong experience with Microsoft Excel and Google Sheets
• Understanding of GAAP, accounting processes and concepts related to billing and collections.
• Excellent communication skills with internal and external customers
• Experience with Salesforce, Zuora, Zendesk and Tesorio
• Ability to work independently, multi-task and manage multiple priorities in a fast-paced environment.
• The ability to exhibit critical thinking and problem solving.

Nice to Haves

• Experience working with Shared Services/Vendor Portals 
• SAAS industry experience
• Experience working with international customers

What We Offer

We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.

• Industry competitive compensation and equity plan
• Paid Time Off (PTO), Paid Sick Leave (PSL) and 11 Paid Company Holidays
• Full medical coverage (Extended health care, dental, vision)
• In-office workspace (Vancouver)
• Top-of-line equipment
• Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
• Events and activities both team-based and company wide that inspire, educate and cultivate

The Canadian base salary range for this position is between 70,000-80,000 CAD per year. This position also offers a performance bonus dependent on company performance. Our salary ranges are determined by role, level, and location.

Pantheon is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.  Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.  If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io.  Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment.

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