Account Manager,Shenzhen

at Flexport

Guangdong, Shenzhen, China

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

About Flexport

The Opportunity

We are looking for a strategic and client-centric Account Manager to join our dynamic APAC team. In this role, you will be the indispensable strategic partner for key client stakeholders in the APAC region. Your primary goal will be to drive account growth and retention by building strong, trusted relationships and ensuring service excellence. You will be a crucial part of a localized team focused on managing and growing accounts with stakeholders based in the South China region, helping to unleash Asia's full potential.

You Will:

Drive Growth through Pre-Sales Activities: Partner with Global Sales teams to win new business. You will engage directly with the APAC stakeholders of their prospects, showcasing Flexport's powerful tech solutions, local capabilities and market expertise to build confidence and demonstrate our value proposition early in the sales process.
Develop & Execute Account Strategy: Create and maintain comprehensive APAC-specific Account Plans for your portfolio, identifying opportunities for growth, mitigating risks, and aligning with global account strategies in collaboration with NAM and EMEA counterparts.
Build Trusted Client Relationships: Proactively engage with APAC-based client stakeholders and their key shippers to understand their business, challenges, and objectives. Develop and execute a regular client touchpoint plan, including calls, Quarterly Business Reviews (QBRs), and onsite meetings.
Drive Business Growth: Actively identify and develop opportunities to upsell, cross-sell, and generate referrals within your accounts. Collaborate closely with the global AE/AM teams on business renewals and expansions to grow the business together.
Implementation Support: Actively participate in client onboarding and creating APAC standard operating procedures.
Provide Strategic Oversight: Deliver hypercare for new, complex accounts to ensure a smooth transition to standard operations. Collaborate with internal teams to design specific solutions for unique client needs.
Ensure Service Excellence: Monitor client metrics data, working with Global Operations teams to ensure metrics consistently meet client expectations, address escalations and solve clients issues effectively and efficiently.
Maintain Data Integrity: Log all major client interactions, opportunities, and account updates in Salesforce to provide visibility and ensure continuity for the global team.

You Should Have:

A minimum of 5 years of experience in account management, client success, or a related client-facing role.
Proven experience in the freight forwarding, logistics, or supply chain industry is essential.
Professional proficiency in English (spoken and written) is required (CET 6 or equivalent is preferred)
Client-centric: obsessed with client outcomes, doing what it takes to deliver the client’s expectations, understanding your client’s current and future business goals and challenges and translating those into relevant solutions and strategic account planning.
Hands-on, process-oriented, structured thinking with strong problem-solving skills.
Deeply curious: always working to understand the client’s needs and learn how Flexport can best meet them.
Next-level attention to detail: enjoy combing through the metrics and details to identify opportunities to improve internally or better manage the client relationship.
Strong business acumen.
Excellent communication, negotiation, and presentation skills.
A Bachelor's degree or equivalent practical experience.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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