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Cloudflare

Senior Technical Enablement Lead

at Cloudflare

Hybrid



About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Lisbon, Portugal 

About the role 

We are currently in search of a dynamic and self-motivated Senior Technical Enablement Lead who possesses extensive experience and a proactive approach to collaborating effectively across teams and engaging with key stakeholders within the Enablement ecosystem. 

The role will report to the Senior Manager - Technical & Partner Enablement on the Sales Enablement team and work closely with the global Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing teams. The Senior Technical Enablement Lead is responsible for overseeing and driving the enablement strategy within the organization. This is a global role that involves managing stakeholder relationships, measuring business impact, curating the enablement strategy, onboarding new hires and overseeing end-to-end management of its execution. The Senior Technical Enablement Lead plays a critical role in ensuring alignment between business objectives and enablement initiatives, ultimately contributing to the overall success and growth of the organization.

Key Responsibilities

Stakeholder Relationship Management:

  • Develop and maintain strong relationships with key stakeholders across various departments, including  Pre-Sales, Professional Services, Product Management, and Product & Technical Marketing.
  • Collaborate closely with stakeholders to understand their enablement needs and objectives.
  • Design and implement biannual Skills Assessment to monitor advancement, pinpoint areas for improvement, and gauge the effectiveness of enablement endeavors.

Enablement Strategy Curation:

  • Develop and refine the overall enablement strategy in alignment with organizational goals and priorities.
  • Identify and prioritize key areas for enablement, considering business needs, market trends, and customer requirements.
  • Work closely with cross-functional teams to ensure that the enablement strategy is comprehensive and well-integrated with other business initiatives.
  • Create and execute role-specific learning journeys (Quarterly Training Plans) tailored to diverse roles within the stakeholder organization.

Execution Oversight:

  • Lead the end-to-end management of enablement initiatives, including planning, execution, and evaluation.
  • Collaborate with internal and external stakeholders to deliver high-quality enablement programs, resources, and tools.
  • Monitor progress and performance against established goals and timelines, making adjustments as necessary to ensure successful outcomes.

Measurement of Business Impact:

  • Define relevant metrics and key performance indicators (KPIs) to measure the effectiveness and impact of enablement initiatives.
  • Regularly assess and analyze data to evaluate the success of enablement programs and initiatives.
  • Provide insights and recommendations based on data analysis to drive continuous improvement

Technical Onboarding:

  • Effectively designs, implements, and manages technical onboarding initiatives that empower new hires to contribute meaningfully to the organization from day one.
  • Design and develop comprehensive technical onboarding programs that align with the company's objectives, incorporating best practices and industry standards.
  • Collaborate with stakeholders to drive curation of engaging and informative training materials, including presentations, videos, documentation, and interactive modules, to support the technical onboarding curriculum.
  • Collaborate with cross-functional teams, including Pre-Sales, Customer Success and Professional Services to identify technical skills and knowledge required for successful onboarding.
  • Facilitate onboarding sessions, workshops, and training sessions for new hires, ensuring they receive relevant technical training and support during their transition period.
  • Develop assessment criteria and evaluation methods to measure the effectiveness of the technical onboarding program, gathering feedback from participants and stakeholders to drive continuous improvement.
  • Manage resources, including budget, time, and personnel, to ensure the successful execution of the technical onboarding program within established parameters.
  • Leverage technology platforms and tools, such as learning management systems (LMS) and virtual training environments, to deliver efficient and scalable onboarding experiences.
  • Provide ongoing mentorship and support to new hires, helping them navigate technical challenges, acquire necessary skills, and integrate into their roles and teams effectively.
  • Monitor industry trends, feedback, and performance data to identify opportunities for enhancing the technical onboarding program, iteratively refining content and delivery methods to optimize outcomes.
  • Communicate regularly with stakeholders, including leadership, stakeholder partners, and hiring managers, providing updates on program progress, outcomes, and areas for improvement through comprehensive reports and presentations.
  • Facilitate knowledge sharing and collaboration among new hires and existing employees, fostering a culture of learning and development within the organization.

Required Education and Experience

Applicants must meet one of the following education and experience requirements: 

  • 8-12 years enablement and/or sales enablement experience in a fast-paced, high-tech environment 
  • A Bachelor’s or a Master’s degree or its equivalent in a technical domain
  • Proficiency or working knowledge of various tools such as LMS, Zoom, On24, Google Meet, Salesforce is preferred

Required Skills

  • Proven experience in sales/ technical enablement, sales operations, or related roles, with a focus on stakeholder management and strategy development.
  • Strong analytical skills and ability to translate data into actionable insights.
  • Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
  • Have an enthusiastic “roll up your sleeves” mentality
  • Demonstrated project management capabilities, including the ability to manage multiple initiatives simultaneously and drive results in a fast-paced environment.
  • Strategic mindset with a focus on innovation and continuous improvement.
  • Excellent Google Workspace skills including Sheets, Slides, Docs and Forms
  • Understanding of  adult learning principles and training best practices in a high-tech environment
  • Experience working with LMS and CMS or similar technologies

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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