Senior Fraud Specialist

About the Role:

The Senior Fraud Specialist is dedicated to protecting the platform’s revenue and customers by leading our global fraud strategy and informing our payment strategy..

We are seeking a strategic and technically skilled specialist to build and scale our fraud management capabilities — including fraud mitigation, chargeback operations, transaction risk management, and cost-efficient processing at scale. You are data-driven, curious, and exceptionally detail-oriented. You will have the opportunity to work on some of the most critical, high-impact, and high-visibility monetization and fraud challenges the company is facing.

The ideal candidate will be an innovative self-starter who is motivated by our mission and results-driven, and will be able to design, implement, and continually optimize systems & processes that mitigate fraud, while supporting global growth. You have experience leading cross-functional initiatives, communicating effectively with leadership, and maintaining composure in high-pressure situations. Successful candidates must be proficient in payments infrastructure, fraud operations, data analytics, and modern orchestration technologies.

Hybrid Dallas or LA

What You’ll Do:

Responsibilities

• Analyze and interpret large payment datasets to surface insights, quantify trends, and drive fraud strategy.
• Influence a global payment orchestration engine, including multi-PSP tokenization, BIN-aware routing, retry logic, and fraud-aware routing strategies across Payment Service Providers to minimize fraud.
• Lead and document comprehensive investigations and analyses into fraud and chargeback trends; including leading major fraud incident responses as needed.
• Evolve and maintain a fraud orchestration engine by integrating transaction scoring models, rules-based logic, and real-time risk signals.
• Create high-quality reports and executive briefings on payment and fraud performance, ensuring clarity, visibility, and actionable insights.
• Own and optimize chargeback operations, including prevention, dispute handling, and reporting and ensuring compliance with Excessive Chargeback Programs (VAMP/ECM)
• Monitor and report on key fraud and payments KPIs, metrics, and dashboards.
• Evaluate, implement, and optimize fraud tools, vendors, and machine learning models.
• Develop and maintain policies, playbooks, and procedures to prevent fraud.
• Stay ahead of emerging fraud tactics, payment technologies, and global regulatory requirements (e.g., PCI DSS, PSD2, GDPR, CCPA).
• Collaborate with Product, Engineering, Finance, Risk, Compliance, and Legal to deliver scalable, compliant, and customer-friendly payment and fraud mitigation solutions.
• Work with Customer Support (CX) on workflows for blocked users, disputes, and false positives.
• Partner across teams to embed fraud mitigation and risk-aware decisioning into customer journeys with minimal friction.

What Success Looks Like:

• Improved trial-to-paid conversion rates and higher subscription renewal success.
• Reduction in key metrics, including payment declines, chargebacks, fraud losses, and fraud-related fees.
• A resilient and flexible fraud decisioning stack, capable of dynamic failover, adaptive routing, and real-time risk mitigation.
• Reduce costs to finance via optimized payment routing and fraud operations.
• Full regulatory compliance globally, including PCI DSS, PSD2, GDPR, and emerging payment and fraud regulations.
• Insights to drive a continuously evolving fraud and payment strategy that adapts to technological innovation, changing fraud tactics, and market shifts.

What We’re Looking For:

• 5+ years of experience in payments, fraud operations, fintech, or subscription-based businesses, preferably within a global, high-scale environment.
• Deep expertise in payment processing, routing, tokenization, retries, fraud prevention, chargeback management, and risk-aware decisioning.
• Proven experience building or operating a fraud orchestration engine or similarly complex transaction infrastructure.
• Strong analytical skills and experience using SQL, Python, or similar tools to drive insights and optimization.
• Track record of effective communication and presenting complex findings to senior stakeholders.
• Strong knowledge of fraud prevention techniques, risk scoring models, rules engines, and third-party fraud prevention tools.
• Knowledge of PCI DSS, PSD2, GDPR, CCPA, and other global payments and data compliance requirements.

Preferred Qualifications:

• Experience in streaming, subscription-based platforms, or global consumer internet companies.
• Experience leading cross-functional projects with enterprise-wide impact.
• Familiarity with machine learning-driven fraud models, payment optimization engines, and advanced risk decisioning tools.

• A strong network within the payments, fintech, fraud, or PSP ecosystem.

• Ability to thrive in a fast-paced environment where priorities shift frequently.
• BS/MS or equivalent experience in Business, Finance, Computer Science, or related field.

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

#LifeAtCrunchyroll #LI-Hybrid