Manager, Sales Operations
at Samsara
Remote
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Samsara’s Sales Operations Support team is rapidly expanding and we are looking for an aspirational business leader to join the team as a Manager of Sales Operations supporting our North America Sales team. We are seeking people with a customer-oriented mindset, who are eager to work in a fast-paced, dynamic environment and have a direct impact on our Sales team’s success. In this high-visibility role, you will partner with leadership cross-functionally to problem solve, improve sales processes, and use data to drive decision-making and prioritization. Additionally, this role is responsible for the day to day management, coaching, and development of talent including 5+ Coordinators and Analysts.
This is a remote position open to candidates based within 30 miles of our Mexico City office. Relocation assistance will not be provided for this role.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
- You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
- You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer's value earned trust and human relationships built over time.
- You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before.
- You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.
In this role, you will:
- Assume responsibility for all Sales Operations Support activities including day to day management of sales support case responses and SLAs
- Interpret and enforce our Sales Policies across a global sales team. Guide team members on policy escalations as needed
- Develop and own metrics used to measure both Sales Support team performance, and to identify needed process and system improvements to boost Sales productivity
- Work cross-functionally to drive prioritization and execution of improvements that will ultimately impact Sales Support ticket volume. Includes:
- Partnering with the Go To Market Systems & Sales Operations teams to implement bug fixes and process enhancements identified to improve Sales productivity
- Partnering with our Sales Leaders, AEs and other internal stakeholders to tackle process inefficiencies as identified by ticket data to enable our fast-growing sales team to scale effectively
- Define onboarding plan and ongoing training and development opportunities for members of the Sales Operations Support team
- Manage projects to build a sustainable and streamlined sales support model that improves the sales rep experience while increasing team efficiency at scale
- Build and maintain great relationships with key stakeholders
- Champion, role model, and embed Samsara’s values and operating principles as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
Minimum requirements for the role:
- 1+ year of people management experience
- 5+ years of experience in a sales support or deal strategy role, preferably at a high-growth technology company with a sales team of 500+ people or experience in similar growth or operations roles in a dynamic environment
- Experience managing teams (either in a Manager or Team Lead capacity) and supporting their productivity by escalating issues, providing feedback and offering support
- Excellent communication and critical thinking skills to understand sales policies and processes at a company, team, and individual sales rep level
- Comfortable with ambiguity and enthusiastic about implementing change to improve sales & internal team efficiency
- Strong project management, business judgment, and organizational skills with the ability to manage competing priorities
- Previous experience with Salesforce in an administrator capacity
- Proficiency in Excel/Google Sheets
- Bachelor's degree or higher; business, finance, economic, business, or engineering focus is a plus
- Bilingualism in Spanish and English
An ideal candidate also has:
- Previous experience working within Zendesk/Zendesk Explore in an administrator capacity
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Benefits
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
Fraudulent Employment Offers
Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in ‘@samsara.com’ or ‘@us-greenhouse-mail.io’. For more information regarding fraudulent employment offers, please visit our blog post here.