IT Support Specialist
at SoFi
Live Oak, Sacramento, Yuba City
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Who we are:
Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
The Role:
SoFi is seeking an IT Support Specialist! This position is primarily focused on desktop support responsibilities for internal team members and contractors. Some escalation support and moderately complex issues are expected.
What You’ll Do:
Technical Support
- Triage, assign, and escalate support tickets
- Install, configure, and troubleshoot desktop/laptop systems (PC/Mac)
- Diagnose hardware and software issues across platforms
- Provide Level 2 escalation support and mentor Level 1 staff
- Manage multiple tickets while meeting service level agreements
System Administration
- Manage Okta identity and access management platform
- Maintain user accounts and access controls
- Image workstations and deploy software
- Apply system patches and updates
Infrastructure Management
- Configure and maintain network infrastructure (VLANs, firewalls, subnets)
- Set up voice and data equipment on telephony systems
- Troubleshoot printers, copiers, and A/V equipment
- Manage VPN configurations and remote access solutions
- Coordinate with software and equipment vendors
Operations
- Onboard and offboard employees with technology setup
- Track and audit inventory against asset management systems
- Manage device lifecycle - procurement, deployment, retirement
- Handle equipment transfers between sites
- Document IT policies and procedures
Project Management
- Prioritize competing requests and initiatives
- Manage IT projects from planning through implementation
- Coordinate resources and timelines across multiple locations
- Track project progress and communicate status updates
Compliance & Security
- Support SOC 2 Type 2 and ISO 27001 compliance efforts
- Gather evidence for security controls and audits
- Deploy endpoint protection and MDM policies
- Maintain compliance documentation
What You’ll Need:
Technical Skills
- 2-3 years Service Desk or IT Support experience
- Deep knowledge of Windows and Mac OS in enterprise settings
- Understanding of networking concepts (OSI model, VLANs, subnets)
- Experience with Okta or similar identity management platforms
- VPN configuration experience
- ServiceNow platform experience
Soft Skills
- Strong customer service orientation
- Clear verbal and written communication
- Ability to multitask in fast-paced environments
- Team collaboration
- Problem-solving mindset
- Project management and prioritization skills
Physical Requirements
- Ability to lift 50 pounds
- Work with power tools and mounting equipment
- Must be able to commute to offices/branches in Sacramento, Yuba City, and Live Oak - sometimes on the same day
Nice to Have:
Preferred Qualifications
- A+ Certification
- Experience with Jira for task tracking
- Experience with Service Now or Jira Service Management
- Scripting and automation skills
- Previous fintech or regulated industry experience