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Human Resources (HR) Generalist

at Iterable

Hybrid - Lisbon, Portugal

Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.

Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.

Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.

We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.

How you will make an impact:

As our HR Generalist in Portugal at Iterable, you will be the first HR hire in the country to build all things HR in our first office in Lisbon.

One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description. Note: Please kindly submit your resume in English. Thank you!

How you will make a difference:

  • Own New Hire Onboarding and offboarding in Portugal including in-office coordination of all new hire paperwork and activities and offboarding processes. This includes leading any Portugal-specific onboarding New Hire Orientation.
  • Partner closely with outside partners in Portugal such as outside employment counsel to ensure we are compliant. This would include creating our Portugal handbook to be as in line as possible with our US and UK handbooks.
  • Bring on and maintain Portuguese benefits that align with our US and UK approaches and offerings.
  • Act as our main point of contact for employee concerns or questions.
  • Work directly with Portugueses outside counsel to set up compliant Portuguese employee relations and with the Head of ER to ensure alignment globally.
  • Work directly with Portuguese outside counsel and Head of ER to create compliant and aligned performance management
  • Own employee relations case management
  • Work with our internal People Operations Team as well as outside immigration attorneys to create our internal and external mobility programs to work in Portugal
  • Enrich the engagement of employees, promote culture, and help create a positive work experience
  • Serve as liaison between the Portugal office and the DEI team to drive initiatives and provide insight and support

We are looking for people who:

  • Have 8+ years of experience in an HR Generalist or similar role 
  • Experience creating and developing HR processes from the ground up such as employee handbook, onboarding, offboarding, performance, and employee relations
  • Worked for 2+ years for an international company with offices in the US
  • Experience aligning foreign policies to Portuguese policies
  • Broad experience partnering with outside stakeholders such as outside employment counsel and immigration attorneys
  • Must be fluent in written and verbal English

Perks & Benefits:

  • Competitive salaries & meaningful equity
  • Medical Insurance
  • Life/Risk Assurance
  • Meal Allowance: 8.55€ per day
  • Balance Days (the first Friday of each quarter is a company holiday)
  • Paid Sabbatical
  • Paid Annual Leave (22 days)
  • Complete laptop workstation

Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.


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