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Director, Voice Engineering

at Five9

CA (Onsite), San Ramon

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are looking for a Director, Voice Engineering to join our growing voice product engineering team. In this position, you will play a vital role in solving real-time communications challenges unique to the contact center at a global scale. You’ll be responsible for building and empowering a top-notch global engineering team that owns critical services and features for Five9. You will play a pivotal role in our San Ramon, CA headquarters, enjoying a hybrid work model that blends collaboration and flexibility with three office days per week (Mondays, Wednesdays, Thursdays). 


  • Instill an engineering culture of high quality and velocity.
  • Inspire managers and individual contributors to do their best work while they learn & grow.
  • Partner with a global product engineering team to deliver a regular cadence of features.
  • Spearhead research and development initiatives, identifying opportunities for new projects and improved processes.
  • Communicate and collaborate effectively with other groups, including product management, operations, and other engineering teams.


  • 7+ years hands-on engineering experience in the real-time communications space (SIP, RTP, WebRTC, conferencing/transcoding, call control, etc.).
  • 5+ years experience managing teams of at least 20, including managing managers.
  • A bachelor’s degree in Software Engineering/Computer Science or a related field.
  • Demonstrated ability to recruit & develop talented engineers and engineering managers, earning their respect both through leadership and technical excellence.
  • A track record of delivering scalable, high-quality products in a continuous delivery model.
  • Knowledge of common software development best practices & tools, including CI/CD and Agile.

Preferred Skills:

  • Experience with open-source media and signaling platforms or libraries.
  • Experience with distributed services and distributed state machines.
  • Public cloud platform experience (such as AWS, GCP, or Azure).



As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

  • Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
  • Generous employee stock purchase plan.
  • Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.
$149,800$299,100 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia. 

View our privacy policy, including our privacy notice to California residents here:  

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.


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