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Twilio

Business System Analyst

at Twilio

Remote



See yourself at Twilio

Join the team as our next Associate Application Engineer 

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

About the job

As an Associate Application Engineer, you will be responsible for managing and resolving all system related issues across our Finance systems landscape with a focus on Sourcing, Contract Lifecycle Management and Purchasing,  You will partner with current team members, shadowing them, learning and providing daily support to our end users. You will also work on enhancements and projects, delivering enhancements across the Oracle ERP  application landscape.

Your role will involve interacting with end users, analysing business problems and using Oracle technology to resolve these issues. You will be coached by an experienced Oracle Lead for each track. 

You will also learn about AGILE ways of working and in particular the SAFe model of software delivery working in iterations. 

Responsibilities

In this role, you’ll:

  • Design, develop and test platform/product extensions that meet the additional functionality specified by the Business teams.
  • Ability to develop and deliver cost effective integrations as per business requirements - to create journals, invoke SaaS APIs and create reports for critical month end processes
  • Ability to perform checks and monitor critical processes in the Production instance. Proactively identify issues and fix them.
  • Ability to use developer tools like FBDI, ADFDI for data amendments
  • Ability to configure and develop payment integrations to pull data from external banks.
  • Support the Lead or Product Owner for your assigned track on any issue resolution items for Support tickets and project deliverables. Train to be an SME within Source to Pay. 
  • Architect, design, document, configure, deliver and automate across the Source to Pay process in various Oracle modules - Oracle Procurement, Accounts Payable, Fusion Tax, Oracle Expenses, Cash Management plus external upstream and downstream systems e.g. tax engines such as Avalara.
  • Work with Source to Pay business  teams to provide effective end user support & customer services to provide daily support across the applications they use
  • Familiarity with creating test scenarios in Source to Pay and using automated test tools.
  • Learn the skills required to translate business problems into technical solutions offered by the Oracle product suite.
  • Partner with business process owners to define and benchmark operational KPI and to create KPI dashboards using Oracle tools such as FDI (FAW)
  • Develop and execute system conversion and implementations. 
  • Proficient in process and solution engineering, managing and delivering multiple cross functional projects 
  • Partner effectively with vendors to coordinate and drive complex projects.
  • Advanced verbal, written and presentation skills. Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices.  
  • Manage KLO, upgrades,
  • Work as per the SAFe delivery model. Comfortable with Feature to Stories breakdown, iteration planning and execution. 
  • Lead cross-functional requirement sessions to elicit, document and analyse business requirements. Create functional specifications. Includes identifying unspoken or conflicting requirements and challenging the norm.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

  • Bachelor’s / Master's degree in Business, Information Technology, or related field. Other relevant certifications are a plus.
  • Proficiency in Finance, Accounting 
  • Good knowledge on Oracle Fusion cloud architecture and Source to Pay process
  • Strong knowledge of Supplier master data, invoicing, payments and integrations with multiple external systems for creating the data in Oracle fusion cloud AP and Cash Management.
  • Must have knowledge on integrations around Oracle with external systems such as Onit, Beeline, Banks, Payment Gateways, and Avalara tax engine.
  • Good understanding of the Oracle platform, objects, and Oracle APIs.
  • Hands-on Oracle dashboards and report development is required.
  • Knowledge on developing and executing system conversion and implementations. 
  • Excellent communication and interpersonal skills, English is a must. 
  • Strong analytical and problem solving skills 
  • Ability to troubleshoot business issues and provide effective technical solutions. 
  • Detail-oriented with strong organisational skills.
  • Teamwork-oriented with a strong focus on customer satisfaction
  • Should have a good knowledge of change management, Agile methodologies.
  • Comfortable to work across time zones – willing to work in EMEA Shift (1 PM to 10 PM IST or 2 PM to 11 PM IST). Bulk of users are in either the U.S. or EMEA.

Desired:

  • Oracle Financials Cloud: Payables 2023 Certified Implementation Professional
  • AGILE or SAFe experience.

Location 

This role will be Bengaluru based.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.

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